TERMS OF SERVICE

The rules for working with Fixed IT.

Plain English terms for everything we sell and manage. Work with us, and these apply. Last updated: October 19, 2026.

// HOW THIS WORKS

The ground rules

These terms cover every service we provide: one-time jobs, monthly plans, websites, bookings, and software like Nexus and Pulse. Using our site, booking a visit, or paying an invoice means you accept them.

If anything here conflicts with a written quote or proposal you signed, the quote wins.
We keep this page current. Material changes get a new updated date and a note on the site.

// SERVICES AND PLANS

What you're buying

Two kinds of work run through this site: one-time jobs and monthly services.

Managed IT plans (Watch, Full Desk, Guarded), Care Plans for websites (Care, Build + Care, Commerce), Business Care, and software plans (Nexus, Pulse) are month-to-month subscriptions. They renew every month until you cancel.
Visits and one-time jobs (On-site visit, IT catch-up, Remote support) cover the appointment. Extra work inside that appointment is quoted before it starts.
The Tech Clinic is a scheduled session for small businesses. What it covers is listed on its product page.

// PAYMENTS

Payments and billing

Quotes are billed at $49.99 per hour for hardware and labor unless the quote lists a flat price.
Fixed-price projects are quoted as one number, in writing, before work starts.
Monthly plans bill on the day of the month your plan went live. Invoices are due when they arrive.
A failed payment gets re-attempted. If it keeps failing, we pause the service and email you.

// RESPONSIBILITIES

Your part of the deal

You own or control the equipment, accounts, and data you ask us to work on.
Software should be licensed. We don’t install pirated anything, and we’ll tell you if we find it.
For websites: hosting, domains, and third-party accounts stay in your name. We work inside them. You keep ownership.
Keep backups where your plan says they live. If you’re unsure what’s covered, ask. We’d rather explain than assume.

// OWNERSHIP

Who owns what

Websites, designs, documents, and configurations built for you are yours once the final payment clears.
Until then, drafts and staged work stay with us.
We keep the right to show finished work in our own portfolio unless you ask us not to, in writing.
Open-source software we use on your site stays under its own licenses. It’s yours to keep using. That’s the point of open source.

// FAIR USE

Play nice

A few hard lines:

Nothing illegal, abusive, or spammy, on our site or through our systems.
No reselling Managed IT or Care plans wholesale as your own product. Resellers need a written agreement with us.
No interference with our systems, other customers’ sites, or our pricing.

// CHANGES

Price and service changes

Your plan rate holds as long as the plan and its included work stay the same.
If a change to your plan works against you, we tell you at least one billing cycle ahead.
These terms can be updated. Big changes get a fresh updated date on this page.

// CANCELLATION

Leaving

Cancel any monthly plan before the next billing date. You keep access through the last paid day.
Deleting a card or disputing a charge doesn’t cancel anything. Cancel with us directly and we confirm it in writing.
If nonpayment continues, service pauses. We warn you by email before anything managed is removed.

// DISPUTES

If there's a dispute

Fixed IT runs out of Citrus County, Florida. Florida law governs these terms. Before anything formal, both sides agree to talk it out first. Nine times out of ten, an honest conversation ends it.

BEFORE YOU GO

Questions about the fine print?

Call before you buy. We’d rather over-explain the deal than have you guess. (352) 697-0662.