REFUND POLICY

Honest prices, fair refunds.

Refunds and cancellations, in plain English. If a rule in a signed quote conflicts with this page, the quote wins. Last updated: October 19, 2026.

// THE SHORT VERSION

The short version, first

Monthly plans: cancel any time before the next billing date. No cancellation fee.
One-time jobs: work already performed stays billed. Work not yet started is fully refundable.
Hardware problems: the warranty path is ours to walk, not yours.
Every approved refund goes back on the card or account that paid.

// HOURLY WORK

Time and quotes

Labor bills at $49.99 per hour for hardware and labor unless your quote lists a fixed price.
Fixed-price projects are one written number. You can stop mid-project. Work completed to date bills at the quote rate, and anything left unspent is refunded.
Cancellations mid-job keep the hours already worked. That’s fair to everyone.

// APPOINTMENTS

Visits and bookings

Bookings carry their own cost, shown at checkout. A booking canceled before the visit is refundable in full.
Once the visit happens, the appointment itself is delivered.
If we’re the ones who can’t make it, the booking is refunded in full, plus the next open slot if you want it.

// PARTS

Parts and licenses

Parts we install carry the manufacturer’s warranty. If a part fails under warranty, we handle the return and the reinstall. You don’t chase manufacturers.
Activated software licenses, domains, and third-party services we’ve already paid a vendor for are not refundable. We tell you before buying if that’s the case.
New hardware that arrives dead or wrong is exchanged or refunded on us, not on you.

// MONTHLY PLANS

Monthly plans

Cancel any time before the next renewal. The plan lives until the last paid day, and the next charge never happens.
Paid months don’t convert to partial refunds. The service simply runs through the last paid day.
Deleting a card or disputing a charge isn’t a cancellation. Cancel with us and we confirm it in writing.
If a billing mistake is ours, the fix and the refund land the same week.

// SOFTWARE

Nexus and Pulse

Cancel like any plan: stop before the renewal date.
Your data is yours. Ask for an export at any time, including at cancellation, and we help you get it out.
The fair-use rules in our terms of service apply.

// GUARANTEES

Fix-it promises

If something we fixed breaks again, call us. Return visits on the same problem stay free.
Managed plans carry the 60-day no-nag guarantee spelled out on each plan page. That’s the deal we hold ourselves to.
Work we hand over gets checked before it’s billed. Something looks off? Say so. We make it right before you owe a dollar.

// HOW REFUNDS WORK

How refunds happen

Start with a call or the contact page. Explain it in a sentence or two. That’s all it takes.

Approved refunds return to the original payment method, pushed as fast as the card company allows.
Chargebacks: call us first. A card dispute costs both sides time, and once one is filed the money is frozen for us and can’t be refunded.
Billing errors are fixed on the spot once we verify them.

MONEY QUESTIONS

Questions about a charge?

Call (352) 697-0662. Refunds are people decisions, not form decisions.